Committed to Continuous Improvement
Temple University transitioned to a Responsibility Center Management (RCM) budget model in FY2015. In order to fully develop the model and our key stakeholders, we remain committed to learning from our experience and providing opportunities for feedback and improvement. During the spring 2017 semester Temple conducted a university-wide review to assess our progress and address any unintended outcomes reflected in three fiscal years of data. A summary of the review findings and recommendations from the first institutional review as well as additional studies conducted throughout the review can be found on the RCM channel of TUportal.
In fall 2021, we again collected data through a survey (n=2,787) and interviews (n=25) to assess our progress on the major recommendations from our first review - leadership and governance, expertise and capacity, data and reporting, and service levels. In addition, we surveyed every support unit and school/college through their annual workbook submission for their assessment and performance measures relative to Temple’s RCM environment. A summary of the data collected so far can be found here.
IMPLEMENTING YOUR TOP Recommendations:
The RCM review produced key themes and findings including recommendations related to the following areas:
Leadership and Governance
Expertise and Capacity
Data and Reporting
For a more detailed look at what we are currently developing, please check out this overview - RCM Review: Themes and Findings.