Instructions can be found at https://accounts.temple.edu

Instructions can be found at https://its.temple.edu/twostep

We recommend you retain your physical OWLcard as back-up should you lose a device.

Express Mode is not supported on the iPhone 6 and 6 Plus.

When Express Mode is on, double clicking the home button on an iPhone 8 and earlier and double clicking the side button on an iPhone X and later will not display your OWLcard in your stack of passes for security reasons.

• If you are using an iPhone XS, XS Max or XR, Express Mode with power reserve is available for up to five hours when your phone needs to be charged.
  • For more details: https://support.apple.com/en-us/HT208965
• Other Apple models and Android devices do not have this feature. 
   

Version iOS 12 is required

From your device tap: Settings ⇒ General ⇒ Software Update

To update, from your device tap: Download ⇒Install ⇒ Passcode may be required.  Your device will display the estimated download time.

Follow these instructions for finding which version of the Apple Watch you have https://support.apple.com/en-us/HT204507

Please Note: The Series 0 Watch is not eligible for this program.

Instructions can be found at https://support.apple.com/en-us/HT204641

On your iPhone, open My Watch app, tap Passcode, and make sure Wrist Detection is turned on.

Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.

Yes, you will need to install the updated version of eAccounts.

From your device tap: App Store ⇒ Search and Select “eAccounts”

As long as your Temple enrollment for the Summer or Fall 2019 term meets eligibility requirements, devices you have activated will remain current.

Yes. You can remove your credential from your Apple Wallet and re-add it when you return to the University.

From iPhone:  

• Navigate to the Wallet app 
• Tap (…) in the lower right corner of your card 
• Scroll to the bottom and select Remove Card 
• Eligible cardholders who have not exceeded their device limit can add their OWLcard back at any time 

From Apple Watch:  

• Navigate to the Watch app on your iPhone 
• Scroll down and select Wallet & Apple Pay 
• Tap on OWLcard 
• Scroll to the bottom and select Remove Card 
• Eligible cardholders who have not exceeded their device limit can add their OWLcard back at any time

Yes, but we recommend the Remove Card option from the Apple Wallet 

From iPhone:

• Navigate to the Wallet app
• Tap (…) in the lower right corner of your card
• Scroll to the bottom and select Remove Card
• Eligible cardholders who have not exceeded their device limit can add their OWLcard back at any time

From Apple Watch:

• Navigate to the Watch app on your iPhone
• Scroll down and select Wallet & Apple Pay
• Tap on OWLcard
• Scroll to the bottom and select Remove Card
• Eligible cardholders who have not exceeded their device limit can add their OWLcard back at any time

From eAccounts:

• Open the eAccounts Mobile App on your iPhone
• Tap “Continue to Sign In” and login with your Accessnet credentials
• Approve the DUO request 
• Click on your photo in the upper left corner
• Under “Campus ID” click the icon in the upper right corner of your OWLcard display
• Tap “Add or Remove Campus ID from Wallet” at the bottom of the back of your OWLcard display
• Select device(s) to remove from your card
• Tap on the “Remove” in the pop-up box
• Tap on the Remove Card notification at the top of the screen or go to the Apple Wallet and tap “Remove Card” displayed under the OWLcard
• Tap “Remove” in the pop-up box and the card will be removed from your Apple Wallet

If you meet required criteria, you can add your card back to this device at any time

If you have available funds that are not displaying, please contact the OWLcard Office at 215.204.3140 or email owlcard@temple.edu.

Business hours are Monday-Friday from 8:30am-5pm

Check to see if your device is in Airplane Mode or any other service disruption has occurred. The eAccounts app will display your current account balance(s).

If your device is in Airplane Mode or if there is a service disruption, you will not receive a balance update on your OWLcard in Apple Wallet until your device has service again.  The eAccounts app will display your current account balance(s).

Information updates should be made by contacting the following:

• Photo updates – go to the OWLcard Office to have a new photo made
• Name changes:
  • Employees should contact their HR representative to update their information in the Banner system
  • Students should contact the Registrar’s office to update their information in the Banner system.

You should see changes to your OWLcard in Wallet once the updated information has been received by our system.

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

No. When you try to add funds to your OWLcard at a VTS machine or at the OWLcard Office the transaction will be declined. Your Diamond Dollars Account will be labeled as “Inactive” in eAccounts.  Clearing the Bursar hold will restore your ability to add funds to your account. 

Return to the location of the sale and request the store issue a credit card refund and then process the transaction to charge your OWLcard.

If you lose your phone or Apple Watch there are 3 options to take immediately: 

1. Log into eAccounts App  and click the settings gear in the upper right corner.  Click on Lost Card on the next screen.  Choose the mobile device you want to deactivate from the drop-down list. Click the DeActivate button. You will receive a confirmation email from Blackboard. Your physical OWLcard and any other device with OWLcard in Apple Wallet will continue to work on other devices even if you have deactivated a device.  

2. Log into TUportal, and select Diamond Dollars from the TUApplications on the left side.  Select the “Have you Lost your Card” link on the left side. Select the device that is lost.  Click the DeActivate button. You will receive a confirmation email from Diamond Dollars. Your physical OWLcard and any other device with OWLcard in Apple Wallet will continue to work on other devices even if you have deactivated a device.  

3. Call the OWLcard Office at 215.204.3140 and speak with a representative to report a lost device.

 4. To mark the device as lost via iCloud.com go to  https://support.apple.com/kb/PH2700?locale=en_US

If you find a previously lost phone or Apple Watch there are 3 options to take:

 1. Log into eAccounts App and click the settings gear in the upper right corner.  Click on Found Card on the next screen. Choose your mobile device that was previously lost.  Click the Activate Card button.  You will receive a confirmation email from Blackboard.

2. Log into TUportal, and select Diamond Dollars from the TUApplications on the left side.  Select the “Have you Lost your Card” link on the left side. Select the device that was previously lost.  Click the Activate button. You will receive a confirmation email from Diamond Dollars. Your physical OWLcard and any other device with OWLcard in Apple Wallet will continue to work on other devices even if you have deactivated a device.  

3. Visit the OWLcard Office in Suite 101 of the Howard Gittis Student Center M-F, 8:30am-5:00pm and speak with a representative to reactivate a lost device.

4. To mark the device as found via iCloud.com - https://support.apple.com/kb/PH2700?locale=en_US 

Your OWLcard mobile credential makes visits to campus recreation centers more convenient. You can use your OWLcard credential for entry and membership validation at all Campus Recreation facilities.  Just tap your device and show the image to the employee consultant for admission.