Question | APPLE (iPhone and Apple Watch) | ANDROID |
|---|---|---|
Do I need to have the screen awake or the app open? | No, neither is necessary. | The screen must be awake. |
How do I hold the device at the reader? | The top of the iPhone near the top of the reader. | The middle of the phone near the top reader. |
Can I make a deposit through the eAccounts app? | Yes, using a card in Apple Pay. | No, not at this time. |
Instructions can be found at https://accounts.temple.edu
Instructions can be found at https://its.temple.edu/twostep
We recommend you retain your physical OWLcard as back-up should you lose a device.
Express Mode is not supported on the iPhone 6 and 6 Plus.
When Express Mode is on, double clicking the home button on an iPhone 8 and earlier and double clicking the side button on an iPhone X and later will not display your OWLcard in your stack of passes for security reasons.
Express Mode is not supported on the iPhone 6 and 6 Plus.
On an iPhone 6 and 6 Plus, you can double-click the Home button, then tapping your default payment card and selecting your student ID to access your card. Rest your finger on Touch ID to authenticate and hold the top of iPhone 6 or 6 Plus near the contactless reader.
A. A small number of users attempting to provision their Google Pay mobile credential are getting a Google error that states “Something went wrong – To save your ID, you’ll need to start over from the ID management app”. This error is the result of a user having an outdated version of Google Play Services (GPS) on their device.
To update your GPS using the following steps:
1. On your Android phone, open the Settings app .
2. Tap Apps & notifications. See all apps.
3. Scroll down and tap Google Play Services.
4. Scroll down and tap App Details.
5. Tap Update or Install.
Once the update is complete, you should be able to go back to the eAccounts application and provision your credential.
Version iOS 12 is required
From your device tap: Settings ⇒ General ⇒ Software Update
To update, from your device tap: Download ⇒Install ⇒ Passcode may be required. Your device will display the estimated download time.
Follow these instructions for finding which version of the Apple Watch you have https://support.apple.com/en-us/HT204507
Please Note: The Series 0 Watch is not eligible for this program.
Instructions can be found at https://support.apple.com/en-us/HT204641
On your iPhone, open My Watch app, tap Passcode, and make sure Wrist Detection is turned on.
Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.
Yes, you will need to install the updated version of eAccounts.
From your device tap: App Store ⇒ Search and Select “eAccounts”
You can add one iPhone and one Apple Watch.
As long as your Temple enrollment for the Summer or Fall 2019 term meets eligibility requirements, devices you have activated will remain current.
Yes. You can remove your credential from your Apple Wallet and re-add it when you return to the University.
From iPhone:
From Apple Watch:
Yes, but we recommend the Remove Card option from the Apple Wallet
From iPhone:
From Apple Watch:
From eAccounts:
If you meet required criteria, you can add your card back to this device at any time
If you have available funds that are not displaying, please contact the OWLcard Office at 215.204.3140 or email owlcard@temple.edu.
Business hours are Monday-Friday from 8:30am-5pm
Check to see if your device is in Airplane Mode or any other service disruption has occurred. The eAccounts app will display your current account balance(s).
If your device is in Airplane Mode or if there is a service disruption, you will not receive a balance update on your OWLcard in Apple Wallet until your device has service again. The eAccounts app will display your current account balance(s).
Information updates should be made by contacting the following:
You should see changes to your OWLcard in Wallet once the updated information has been received by our system.
A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.
No. When you try to add funds to your OWLcard at a VTS machine or at the OWLcard Office the transaction will be declined. Your Diamond Dollars Account will be labeled as “Inactive” in eAccounts. Clearing the Bursar hold will restore your ability to add funds to your account.
Return to the location of the sale and request the store issue a credit card refund and then process the transaction to charge your OWLcard.
Your OWLcard credential becomes inactive when your status as faculty, staff or student is terminated. If you transfer to another program or department within the University, your credential will remain active.
If you lose your phone or Apple Watch there are 3 options to take immediately:
1. Log into eAccounts App and click the settings gear in the upper right corner. Click on Lost Card on the next screen. Choose the mobile device you want to deactivate from the drop-down list. Click the DeActivate button. You will receive a confirmation email from Blackboard. Your physical OWLcard and any other device with OWLcard in Apple Wallet will continue to work on other devices even if you have deactivated a device.
2. Log into TUportal, and select Diamond Dollars from the TUApplications on the left side. Select the “Have you Lost your Card” link on the left side. Select the device that is lost. Click the DeActivate button. You will receive a confirmation email from Diamond Dollars. Your physical OWLcard and any other device with OWLcard in Apple Wallet will continue to work on other devices even if you have deactivated a device.
3. Call the OWLcard Office at 215.204.3140 and speak with a representative to report a lost device.
4. To mark the device as lost via iCloud.com go to https://support.apple.com/kb/PH2700?locale=en_US
If you find a previously lost phone or Apple Watch there are 3 options to take:
1. Log into eAccounts App and click the settings gear in the upper right corner. Click on Found Card on the next screen. Choose your mobile device that was previously lost. Click the Activate Card button. You will receive a confirmation email from Blackboard.
2. Log into TUportal, and select Diamond Dollars from the TUApplications on the left side. Select the “Have you Lost your Card” link on the left side. Select the device that was previously lost. Click the Activate button. You will receive a confirmation email from Diamond Dollars. Your physical OWLcard and any other device with OWLcard in Apple Wallet will continue to work on other devices even if you have deactivated a device.
3. Visit the OWLcard Office in Suite 101 of the Howard Gittis Student Center M-F, 8:30am-5:00pm and speak with a representative to reactivate a lost device.
4. To mark the device as found via iCloud.com - https://support.apple.com/kb/PH2700?locale=en_US
Suspend your credential immediately and contact the business owner of the transaction to report the suspected activity. If this is indeed a case of fraudulent activity, contact the OWLcard Office at 215-204-3140 and Temple Police at (215) 204-1234. For suspected fraudulent use of your credential for building access call Temple Police at (215) 204-1234.
1. Log into eAccounts App and click the settings gear in the upper right corner. Click on Lost Card on the next screen. Choose the mobile device you want to deactivate from the drop-down list. Click the DeActivate button. You will receive a confirmation email from Blackboard. Your physical OWLcard and any other device with OWLcard in Apple Wallet will continue to work on other devices even if you have deactivated a device.
2. Log into TUportal, and select Diamond Dollars from the TUApplications on the left side. Select the “Have you Lost your Card” link on the left side. Select the device that is lost. Click the DeActivate button. You will receive a confirmation email from Diamond Dollars. Your physical OWLcard and any other device with OWLcard in Apple Wallet will continue to work on other devices even if you have deactivated a device.
3. Call the OWLcard Office at 215.204.3140 and speak with a representative to report a lost device.
Your OWLcard mobile credential makes visits to campus recreation centers more convenient. You can use your OWLcard credential for entry and membership validation at all Campus Recreation facilities. Just tap your device and show the image to the employee consultant for admission.
