Medical emergencies are health related events where an individual requires immediate medical assistance. Examples may include uncontrolled bleeding, broken bones or immobility, severe allergic reactions, or loss of consciousness. If immediate medical assistance is needed:
- Contact the local equivalent of 911 or go to the nearest clinic or hospital.
- Call Healix, Temple’s Global Assistance provider, at their toll-free 24/7 emergency assistance line +1-267-855-1884.
- If the traveler needs medical assistance, Healix can identify the nearest recommended facilities or medical professionals.
- If the traveler is receiving medical assistance, provide Healix with the traveler’s name, institution (Temple University), and current contact details. If known, provide the name, address, treating medical professional, and phone number of the medical facility.
- Healix will monitor the case closely to determine if medical care is appropriate and provide information on the adequate local medical resources.
- Inquire if Healix can arrange for a Guarantee of Payment to be made to the medical facility for treatment. If Healix cannot directly pay the medical facility, the traveler can file a reimbursement claim for cost of treatment as covered under the international travel insurance plan.
Additional student notifications:
- Students studying abroad or traveling with a Temple program leader should notify their program/resident director as soon as possible.
- Students studying abroad on an Exchange Program or Approved External Partner program should notify their in-country program director and/or safety staff.
- If there are no on-site staff associated with the program or the individual is traveling independent of a group and needs assistance, call Temple University’s Police 24/7 at +1-215-204-1234. TUPD will notify an appropriate member of TU’s Global Health, Safety and Security team.