Scope of Work:

Beginning in FY2019, this committee focuses on mechanisms for defining services, setting expectations, measuring impact, and validating funding. Based on the annual budget planning cycle, this committee meets four to six times each year to select central support unit(s) for assessment, prioritize the development of Service Level Agreements ("SLAs") and Key Performance Indicators ("KPIs"), and assist with the evaluation of proposals for new funding. The committee is comprised of deans and central service providers, serving rotational appointments, who have an interest in supporting the following tasks:

  • Conduct operational review to evaluate effectiveness of existing services provided by central units
  • Understand the market-based pricing methods and quality expectations for services
  • Review and approve internal charges based on established principles to keep costs both low and fair
  • Develop and prioritize opportunities to document feedback and identify gaps
  • Establish performance management framework for each service provider
  • Test and pilot framework and supporting processes with a selected central service provider


  • Ken Kaiser, Chair and VP, CFO & Treasurer
  • Susan Cahan, Dean, Tyler School of Art & Architecture
  • Katie D’Angelo, AVP Administration & Planning
  • Richard Deeg, Dean, College of Liberal Arts
  • Marylouise Esten, Deputy Provost
  • Amid Ismail, Dean, Kornberg School of Dentistry
  • Jaison Kurichi, AVP University Budget
  • Steve Lengkeek, Vice Dean Finance and Administration, College of Public Health
  • Greg Mandel, Dean, Beasley School of Law
  • Jonathan Reiter, AVP Finance, Budget & Capital Expenditures, COO
  • Bill Wilkinson, Sr. AVP Finance and Administration, Provost